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Public Safety Consultant

Technology Solution Assessment  •  Technology Change Management  •  Operational Excellence

Our commitment to quality and expertise has enabled us to become a trusted industry subject matter expert and partner with clients for a variety of public safety and emergency preparedness initiatives. We strive to provide my clients with the best services, solutions, and resources available.


Technology Icon

A key component of Million’s Consulting Services is providing a comprehensive technology and operations assessment of emergency communications centers which encompasses an actionable roadmap to mitigate challenges and optimize solutions, as well as strategies to proactively address staffing shortages, ensure operational efficiency, and mental wellness for 911 professionals. 

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Million Consulting Services caters specifically to industry partners in the public safety communications sector. We understand the critical nature of effective and reliable communication systems for public safety organizations, and we are committed to assisting industry partners in achieving their goals by providing expert guidance and support.

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We understand that technology changes in an Emergency Communications Center (ECC), Public Safety Answering Point (PSAP), or a Control Room affects every aspect of their critical operations, to include the personnel and culture. We offer training to educate leadership on how to assess and adopt innovative technology solutions and maximizing stakeholder engagement while reducing resistance.

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Million Consulting Services Partners with Emergency Communications Centers (ECCs), Public Safety Answering Points (PSAPs), and Control Rooms that are interested in sharing their technology and resources with other centers in their region. Our goal is to assist you in establishing effective regional collaborations that optimize technology usage and enhance communication capabilities among neighboring centers.

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Million Consulting Services is dedicated to assisting organizations in optimizing their operations and ensuring efficient and effective public safety communication systems. With our expertise in policy review, risk exposure analysis, staffing ratios, and workflow efficiency, we enable our clients to enhance their capabilities, minimize risks, and deliver reliable services to their communities.


my name is Monica Million.

Million Consulting Services is an industry leader in public safety communications. After 24 years in the industry, I pulled together a team of experts to take on challenges we're passionate about solving for the people we have worked alongside. Together, we bring a wealth of collective knowledge and a track record of success to any project or initiative we undertake.


We are dedicated to helping emergency communications centers identify and adopt solutions that modernize their workflows and help them do what they do best - save lives.

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The 360° Dispatcher

Monica Million is a powerhouse.  Unparalleled experience, insightful consultant, and impactful instructor.  Her training sessions at the programs I hosted brought a different perspective to dispatch audiences.

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Watch Commander
LAPD 911

Monica Million had a profound understanding of protocols and embodied the essence of a true subject matter expert. Her unwavering commitment to saving lives and ensuring the safety of communities has impacted everyone she spoke with.  It was a pleasure working with her and learning from many years of knowledge and experience.


NENA 9-1-1 Mexico

Thank you Monica Million! For contributing your knowledge and sensitivity to everything that comes in the field of 9-1-1 emergencies. 

I met you in 2017 and today, six years later, you show me again why you are a part of so many 9-1-1 communities.

Upcoming Events

European Emergency Number Association

EENA 2024 April 24th-26th

Colorado NENA/APCO Logo

Colorado APCO/NENA 2024 State Conference April 29th-May 1st

North Carolina Public Safety Communications Conference

North Carolina Pubic Safety Communications Conference 2024 May 5th-May 8th

TCCA conference logo

TCCA Critical Communications World 2024 May 14th-May 16th

Desert banner for Arizona APCO/NENA Chapter

2024 Arizona APCO/NENA State Training Conference June 5th-7th

NENA 2024

NENA 2024 Conference & Expo June 28th-July 3rd

Working With the Best Clients and Partners

Backing Fire LLC Safety and Security Logo

Backing Fire’s team of experts specialize in public safety technologies and mission critical systems. They have successfully developed, implemented, and supported bleeding-edge solutions which improve Emergency Communications Center operations, security, and customer service.

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